Shipping Policy

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At ALFAMY, we are committed to delivering your orders quickly, safely, and efficiently across the United Arab Emirates.

Processing Time

All orders are processed within 1–2 business days after order confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery times:

• Dubai: 1–3 Business Days

• Abu Dhabi: 1–4 Business Days

• Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain & Al Ain: 2–5 Business Days

Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

From time to time, ALFAMY may offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been shipped, you may receive tracking information via email, SMS, or WhatsApp (where available).

Delivery Attempts

Our courier partners may attempt delivery more than once if the customer is unavailable during the first attempt.

Please ensure your delivery address and contact information are accurate to avoid delays.

Incorrect Address

ALFAMY is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to:

• High order volumes

• Public holidays

• Weather conditions

• Courier service disruptions

• Remote delivery locations

We appreciate your patience in such situations.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and provide clear photos of:

• The outer packaging

• The shipping label

• The damaged product

Our support team will review the case and assist accordingly.

Contact Us

For shipping-related questions, please contact us:

Email: ecomya22@gmail.com

Phone: ______________________

Business Hours:
Monday – Saturday
9:00 AM – 6:00 PM (UAE Time)

Thank you for shopping with ALFAMY.

ALFAMY

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